Operational efficiency is a fundamental component of competitive differentiation in today’s wireless market. The white paper’s scope speaks to the intricacies of operational efficiency, as well as other critical subjects such as minimizing network impacts to improve customer experience, insourcing and outsourcing and more.
“Today’s wireless customers are more informed than ever before,” states Tony Mistretta, Managing Partner and Co-Founder of Vertix Consulting. “They are privy to past marketing programs touting data speeds, LTE signal strength and other coverage and service maps. “Customer experience is the key differentiator in today’s market, which requires carriers to make service quality and customer satisfaction a priority. A holistic approach that emphasizes customer experience while incorporating resilient infrastructure, executive buy-in and responsive contact and help centers will prove to be most beneficial in retaining subscribers and serving the business’ long-term growth strategies.”
Download a free copy of Vertix’s network deployment white paper: Achieving Meaningful Differentiation in Wireless Operations and System Performance Management.
