--- title: Telecom News Now | customer service solutions (2) description: customer service solutions | (2) --- - [Contact JSA](https://www.jsa.net/contact/) - [Tech & Telecom News Now](https://www.jsa.net/blog/) [Twitter](https://twitter.com/telecompr) [YouTube](https://www.youtube.com/user/JaymieScottoTV) [Linkedin](https://www.linkedin.com/company/jaymie-scotto-%26-associates) [Facebook](https://www.facebook.com/JaymieScottoandAssociates) [![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-120h.png) ![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-60h.png) ![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-60h.png)](https://www.jsa.net/) - [Company](https://www.jsa.net/#) - [Our Core Values](https://www.jsa.net/core-values/) - [Our Team](https://www.jsa.net/team/) - [Our Clients](https://www.jsa.net/clients/) - [Our Story](https://www.jsa.net/our-story/) - [Giving Back](https://www.jsa.net/giving-back/) - [Our News](https://www.jsa.net/jsa-news/) - [Our Partners](https://www.jsa.net/partners/) - [Services](https://www.jsa.net/#) - [Public Relations & Content](https://www.jsa.net/public-relations/) - [Digital Marketing](https://www.jsa.net/digital-marketing/) - [Consultation](https://www.jsa.net/pr-marketing-consultation/) - [Website & Design](https://www.jsa.net/website-design-development/) - [Video & WebCasts](https://www.jsa.net/video-marketing-webcasts/) - [Event Planning](https://www.jsa.net/event-planning/) - [Portfolio](https://www.jsa.net/portfolio/) - [Pricing](https://www.jsa.net/pricing/) - [Regions](https://www.jsa.net/#) - [United States](https://www.jsa.net/united-states/) - [Canada](https://www.jsa.net/canada/) - [Europe](https://www.jsa.net/europe/) - [Flexibility](https://www.jsa.net/#) - [Small Company Offerings](https://www.jsa.net/small-company/) - [Medium Company Packages](https://www.jsa.net/medium-company/) - [Large Company Partnerships](https://www.jsa.net/large-company/) - [Channels](https://www.jsa.net/#) - [Telecom Exchange (TEX)](https://www.jsa.net/tex/) - [CEO Exchange](https://www.jsa.net/ceo-exchange/) - [JSA TV](https://www.jsa.net/jsa-tv/) - [JSA Radio](https://www.jsa.net/jsa-radio/) - [Virtual CEO Roundtables](https://www.jsa.net/virtual-roundtables/) - [Women’s Speaking Initiative](https://www.jsa.net/womens-speaking-initiative/) - [Industry Events](https://www.jsa.net/industry-events) - [Blog](https://www.jsa.net/blog/) - [Company](https://www.jsa.net/#) - [Our Core Values](https://www.jsa.net/core-values/) - [Our Team](https://www.jsa.net/team/) - [Our Clients](https://www.jsa.net/clients/) - [Our Story](https://www.jsa.net/our-story/) - [Giving Back](https://www.jsa.net/giving-back/) - [Our News](https://www.jsa.net/jsa-news/) - [Our Partners](https://www.jsa.net/partners/) - [Services](https://www.jsa.net/#) - [Public Relations & Content](https://www.jsa.net/public-relations/) - [Digital Marketing](https://www.jsa.net/digital-marketing/) - [Consultation](https://www.jsa.net/pr-marketing-consultation/) - [Website & Design](https://www.jsa.net/website-design-development/) - [Video & WebCasts](https://www.jsa.net/video-marketing-webcasts/) - [Event Planning](https://www.jsa.net/event-planning/) - [Portfolio](https://www.jsa.net/portfolio/) - [Pricing](https://www.jsa.net/pricing/) - [Regions](https://www.jsa.net/#) - [United States](https://www.jsa.net/united-states/) - [Canada](https://www.jsa.net/canada/) - [Europe](https://www.jsa.net/europe/) - [Flexibility](https://www.jsa.net/#) - [Small Company Offerings](https://www.jsa.net/small-company/) - [Medium Company Packages](https://www.jsa.net/medium-company/) - [Large Company Partnerships](https://www.jsa.net/large-company/) - [Channels](https://www.jsa.net/#) - [Telecom Exchange (TEX)](https://www.jsa.net/tex/) - [CEO Exchange](https://www.jsa.net/ceo-exchange/) - [JSA TV](https://www.jsa.net/jsa-tv/) - [JSA Radio](https://www.jsa.net/jsa-radio/) - [Virtual CEO Roundtables](https://www.jsa.net/virtual-roundtables/) - [Women’s Speaking Initiative](https://www.jsa.net/womens-speaking-initiative/) - [Industry Events](https://www.jsa.net/industry-events) - [Blog](https://www.jsa.net/blog/) # Telecom News Now # customer-service-solutions ## [Telehouse’s NYIIX Enhances Capacity and Reliability, Upgrades to Centillion](https://blog.jsa.net/blog/telehouses-nyiix-enhances-capacity-and-reliability-upgrades-to-centillion/19385) [Telehouse](http://telehouse.com), the global leader for data centers,... By [Jaclyn Riback Levy](https://blog.jsa.net/blog/author/jaclyn-riback-levy) | February 24th, 2015 [Read More](https://blog.jsa.net/blog/telehouses-nyiix-enhances-capacity-and-reliability-upgrades-to-centillion/19385) ## [Genpro Utilizes Peak’s Cloud](https://blog.jsa.net/blog/genpro-utilizes-peaks-cloud/19402) [Genpro, Inc.](http://www.genproinc.com/) takes advantage of [Peak](http://www.poweredbypeak.com/)’s... By [Dean Perrine](https://blog.jsa.net/blog/author/dean-perrine) | January 21st, 2015 [Read More](https://blog.jsa.net/blog/genpro-utilizes-peaks-cloud/19402) ## [Teleco.IO Launches Comprehensive API, Redefining Telecom Asset Management](https://blog.jsa.net/blog/teleco-io-launches-comprehensive-api-redefining-telecom-asset-management/19429) If you’ve ever looked into procuring and... By [Jaymie Scotto](https://blog.jsa.net/blog/author/jaymie-scotto) | December 18th, 2014 [Read More](https://blog.jsa.net/blog/teleco-io-launches-comprehensive-api-redefining-telecom-asset-management/19429) ## [DirectBuy’s Business is Transformed After Being Powered By Peak](https://blog.jsa.net/blog/directbuys-business-is-transformed-after-being-powered-by-peak/16984) Today [Peak](http://www.poweredbypeak.com) announces that its renowned cloud... By [Jaclyn Riback Levy](https://blog.jsa.net/blog/author/jaclyn-riback-levy) | July 16th, 2014 [Read More](https://blog.jsa.net/blog/directbuys-business-is-transformed-after-being-powered-by-peak/16984) ## [Cloudmedia's 8 Reasons Digital Signage is Ideal for the Hospitality Industry](https://blog.jsa.net/blog/cloudmedias-8-reasons-digital-signage-is-ideal-for-the-hospitality-industry/16856) | The hospitality and hotel industry remains a... | | --- | By [Karissa Campbell](https://blog.jsa.net/blog/author/karissa-campbell) | July 2nd, 2014 [Read More](https://blog.jsa.net/blog/cloudmedias-8-reasons-digital-signage-is-ideal-for-the-hospitality-industry/16856) ## [Global Convergence Solutions (GCS) Announces New Service to Improve Inter-Carrier Peering](https://blog.jsa.net/blog/global-convergence-solutions-gcs-announces-new-service-to-improve-inter-carrier-peering/12508) Global Convergence Solutions (GCS) has developed... By [Jaymie Scotto](https://blog.jsa.net/blog/author/jaymie-scotto) | March 28th, 2013 [Read More](https://blog.jsa.net/blog/global-convergence-solutions-gcs-announces-new-service-to-improve-inter-carrier-peering/12508) ## [Alteva Enhances Industry Leading Wholesale Support Services](https://blog.jsa.net/blog/alteva-enhances-industry-leading-wholesale-support-services/12352) By [Dean Perrine](https://blog.jsa.net/blog/author/dean-perrine) | March 20th, 2013 [Read More](https://blog.jsa.net/blog/alteva-enhances-industry-leading-wholesale-support-services/12352) ## [ViaWest Appoints Bob Newman as Chief Operating Officer](https://blog.jsa.net/blog/viawest-appoints-bob-newman-as-chief-operating-officer/11283) [ViaWest](http://trk.cp20.com/Tracking/t.c?516a4-6pbht-h1xt5q4&_v=2) today announced that [Bob Newman](http://trk.cp20.com/Tracking/t.c?516a4-6pbhu-h1xt5q5&_v=2) has been... By [Jaymie Scotto](https://blog.jsa.net/blog/author/jaymie-scotto) | January 24th, 2013 [Read More](https://blog.jsa.net/blog/viawest-appoints-bob-newman-as-chief-operating-officer/11283) ## [Eureka! Rimhub Partners with CallMiner, Market Leader in Speech and Voice of Customer Analytics Solutions](https://blog.jsa.net/blog/eureka-rimhub-partners-with-callminer-market-leader-in-speech-and-voice-of-customer-analytics-solutions/11218) *New alliance paves the way for improved customer...* By [Karissa Campbell](https://blog.jsa.net/blog/author/karissa-campbell) | January 21st, 2013 [Read More](https://blog.jsa.net/blog/eureka-rimhub-partners-with-callminer-market-leader-in-speech-and-voice-of-customer-analytics-solutions/11218) [Previous](https://blog.jsa.net/blog/tag/customer-service-solutions/page/1) [1](https://blog.jsa.net/blog/tag/customer-service-solutions/page/1) [2](https://blog.jsa.net/blog/tag/customer-service-solutions/page/2) TEX Dallas 2019 is taking place on March 13, 2019 at the Aloft Dallas Downtown. [Register Now](https://thetelecomexchange.com/register/dallas/) TEX NYC 2019 is taking place on May 14-15, 2019 at the W Hoboken Hotel. [Register Here](https://thetelecomexchange.com/register/nyc/) TEX Toronto 2019 is taking place on October 3, 2019 at Second Floor Events. [Register Now](https://thetelecomexchange.com/register/toronto/) TEX LA 2019 is taking place on November 11-12, 2019 at the Kimpton Hotel Palomar Los Angeles. [Register Here](https://thetelecomexchange.com/register/la/) Branding opportunities are available for any size marketing budget. Become a Sponsor Online Portal for Decision Makers to Smartly Network with Other Network Infrastructure Executives. [TEX Portal](https://thetelecomexchange.com/tex-portal/) ![jaymie scotto associates](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-2015.png) Jaymie Scotto & Associates (JSA) is the preeminent agency for Tech and Telecom PR, Marketing and Event Planning. P.O Box 20 Middlebrook, VA 24459 Email: sales@jsa.net Phone: +1.866.695.3629 ### LATEST TELECOM NEWS ### Recent Tweets - As the [#telecom](https://twitter.com/hashtag/telecom?src=hash) industry's expert in all things [#PR](https://twitter.com/hashtag/PR?src=hash) and [#marketing](https://twitter.com/hashtag/marketing?src=hash), earlier this year we created an eBook with our… [twitter.com/i/web/status/1…](https://twitter.com/i/web/status/1173694994097561600) [1 day ago](https://twitter.com/telecompr/statuses/1173694994097561600) - We are just under 2 months out from [#TEX2019](https://twitter.com/hashtag/TEX2019?src=hash) LA! Mark your calendars for November 11-12 and secure your seat now:… [twitter.com/i/web/status/1…](https://twitter.com/i/web/status/1172555329130942464) [4 days ago](https://twitter.com/telecompr/statuses/1172555329130942464) - JSA would like to take a moment to remember the bravery of the first responders in NYC, and mourn the lives lost 18… [twitter.com/i/web/status/1…](https://twitter.com/i/web/status/1171859944955666434) [6 days ago](https://twitter.com/telecompr/statuses/1171859944955666434) © Copyright 2019 Jaymie Scotto & Associates. | [Data Protection Policy](https://www.jsa.net/data-protection-policy/) [Twitter](https://twitter.com/telecompr) [YouTube](https://www.youtube.com/user/JaymieScottoTV) [Linkedin](https://www.linkedin.com/company/jaymie-scotto-%26-associates) [Facebook](https://www.facebook.com/JaymieScottoandAssociates)