Optical Communications Group (OCG), a privately held fiber optic connectivity provider who offers high bandwidth fiber optic transmission capacity to a wide range of enterprise customers, voice/data carriers, and government is currently hiring.  OCG owns and operates a facilities based network, so they have direct control of end-to-end network quality.  OCG is looking to hire a Network Operations Technician for the Metro New York Area.

Job Summary:

This individual monitors and maintains OCG’s customers’ networks performance using several diverse network management system platforms within the OCG NOC.  The technician will contact the customer during each problem, perform established fault-isolation routines to determine the source of the problem, and work the problem through to resolution.  The individual will aggressively manage action service requests (ASR) or trouble tickets using a n online customer portal system, escalating as appropriate, until the issue is resolved.  Occasionally

Position Skill Set:

This individual possesses a basic knowledge of OSI layers one through four; networking devices such as routers, switches, gateways, and hubs; WAN technologies such as SONET and protocols such as TCP/IP, BGP4, OSPF, DNS and PPP.

This individual will have between one and three years of experience in a customer service or network operations environment.

Applicant must take and pass a drug test prior to being hired.

Interested in applying or would like more information, please contact Nick Hoenemeyer at Nicholas@ocgfiber.com.

To learn more about OCG, please click here.