Customer Relationship Management (CRM) has become a widely adopted strategy for communicating with customers, partners, and prospect interactions. As businesses globally strive to retain solid customer relationships while balancing acquisition of new clients, more and more companies are leveraging CRM outsourcing specialists such as Forward Emphasis International.
Based in Malin Head, Ireland, Forward Emphasis recently upgraded its network to support its CRM operational models with Hibernia Atlantic's high performance and low latency IP capacity.
“At the heart of our business is a state-of-the-art IT infrastructure which ensures we can deliver the best and highest quality solutions to our clients,” states Rickie Doherty, Chief Technical Officer of Forward Emphasis International. “We chose Hibernia because of their reliable high performance network built with diverse routes across Ireland. This cutting-edge connectivity furthers our goals to provide resilient and secure services.”
With over 24,000 kilometers of fiber optic cable, the Hibernia Atlantic network is comprised of over 100 redundant network Points of Presence. The network includes a special submarine cable build, known as Project Kelvin, connecting key Northern Ireland cities directly to North America and Europe. Engineered for robust and high capacity connectivity with superior support and service, the Hibernia cable network was built on a next-generation platform offering 'security through diversity'.
By utilizing Hibernia's next-generation services, Forward Emphasis can offer greater speeds with lower latencies which help to provide significant advantages to support its CRM infrastructure.
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For more information on Hibernia Atlantic, please visit www.hiberniaatlantic.com
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