--- title: BSO Upgrades to New State-of-the-Art Ticketing Portal description: BSO Upgrades to New State-of-the-Art Ticketing Portal --- - [Contact JSA](https://www.jsa.net/contact/) - [Tech & Telecom News Now](https://www.jsa.net/blog/) [Twitter](https://twitter.com/telecompr) [YouTube](https://www.youtube.com/user/JaymieScottoTV) [Linkedin](https://www.linkedin.com/company/jaymie-scotto-%26-associates) [Facebook](https://www.facebook.com/JaymieScottoandAssociates) [![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-120h.png) ![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-60h.png) ![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-60h.png)](https://www.jsa.net/) - [Company](https://www.jsa.net/#) - [Our Core Values](https://www.jsa.net/core-values/) - [Our Team](https://www.jsa.net/team/) - [Our Clients](https://www.jsa.net/clients/) - [Our Story](https://www.jsa.net/our-story/) - [Giving Back](https://www.jsa.net/giving-back/) - [Our News](https://www.jsa.net/jsa-news/) - [Our Partners](https://www.jsa.net/partners/) - [Services](https://www.jsa.net/#) - [Public Relations & Content](https://www.jsa.net/public-relations/) - [Digital Marketing](https://www.jsa.net/digital-marketing/) - [Consultation](https://www.jsa.net/pr-marketing-consultation/) - [Website & Design](https://www.jsa.net/website-design-development/) - [Video & WebCasts](https://www.jsa.net/video-marketing-webcasts/) - [Event Planning](https://www.jsa.net/event-planning/) - [Portfolio](https://www.jsa.net/portfolio/) - [Pricing](https://www.jsa.net/pricing/) - [Regions](https://www.jsa.net/#) - [United States](https://www.jsa.net/united-states/) - [Canada](https://www.jsa.net/canada/) - [Europe](https://www.jsa.net/europe/) - [Flexibility](https://www.jsa.net/#) - [Small Company Offerings](https://www.jsa.net/small-company/) - [Medium Company Packages](https://www.jsa.net/medium-company/) - [Large Company Partnerships](https://www.jsa.net/large-company/) - [Channels](https://www.jsa.net/#) - [Telecom Exchange (TEX)](https://www.jsa.net/tex/) - [CEO Exchange](https://www.jsa.net/ceo-exchange/) - [JSA TV](https://www.jsa.net/jsa-tv/) - [JSA Radio](https://www.jsa.net/jsa-radio/) - [Virtual CEO Roundtables](https://www.jsa.net/virtual-roundtables/) - [Women’s Speaking Initiative](https://www.jsa.net/womens-speaking-initiative/) - [Industry Events](https://www.jsa.net/industry-events) - [Blog](https://www.jsa.net/blog/) - [Company](https://www.jsa.net/#) - [Our Core Values](https://www.jsa.net/core-values/) - [Our Team](https://www.jsa.net/team/) - [Our Clients](https://www.jsa.net/clients/) - [Our Story](https://www.jsa.net/our-story/) - [Giving Back](https://www.jsa.net/giving-back/) - [Our News](https://www.jsa.net/jsa-news/) - [Our Partners](https://www.jsa.net/partners/) - [Services](https://www.jsa.net/#) - [Public Relations & Content](https://www.jsa.net/public-relations/) - [Digital Marketing](https://www.jsa.net/digital-marketing/) - [Consultation](https://www.jsa.net/pr-marketing-consultation/) - [Website & Design](https://www.jsa.net/website-design-development/) - [Video & WebCasts](https://www.jsa.net/video-marketing-webcasts/) - [Event Planning](https://www.jsa.net/event-planning/) - [Portfolio](https://www.jsa.net/portfolio/) - [Pricing](https://www.jsa.net/pricing/) - [Regions](https://www.jsa.net/#) - [United States](https://www.jsa.net/united-states/) - [Canada](https://www.jsa.net/canada/) - [Europe](https://www.jsa.net/europe/) - [Flexibility](https://www.jsa.net/#) - [Small Company Offerings](https://www.jsa.net/small-company/) - [Medium Company Packages](https://www.jsa.net/medium-company/) - [Large Company Partnerships](https://www.jsa.net/large-company/) - [Channels](https://www.jsa.net/#) - [Telecom Exchange (TEX)](https://www.jsa.net/tex/) - [CEO Exchange](https://www.jsa.net/ceo-exchange/) - [JSA TV](https://www.jsa.net/jsa-tv/) - [JSA Radio](https://www.jsa.net/jsa-radio/) - [Virtual CEO Roundtables](https://www.jsa.net/virtual-roundtables/) - [Women’s Speaking Initiative](https://www.jsa.net/womens-speaking-initiative/) - [Industry Events](https://www.jsa.net/industry-events) - [Blog](https://www.jsa.net/blog/) # BSO Upgrades to New State-of-the-Art Ticketing Portal What’s more frustrating than having a troubleshooting issue? A lackluster customer service experience throughout the process, complete with slow responses and over-complications. BSO customers don’t have to worry about that, as the company prioritizes client support and is upgrading to a new state-of-the-art ticketing portal, enhancing its already high-quality customer service! The platform, named BSO Service Desk, will enhance the client trouble ticket experience by offering: - Faster response times[![bso_businessteam](https://blog.jsa.net/hs-fs/hubfs/Imported_Blog_Media/BSO_BusinessTeam-300x134.jpg?width=329&height=146&name=BSO_BusinessTeam-300x134.jpg)](https://blog.jsa.net/hubfs/Imported_Blog_Media/BSO_BusinessTeam.jpg) - A simplified client interface - Clear categorization of tickets to ensure that each one is delivered to the relevant engineer - Improved transparency to help BSO achieve maximum efficiency BSO chose JIRA Service Desk to power this new portal because of its reputation as a market-leading, state-of-the-art platform. This upgrade is part of the company’s ongoing initiative to invest in its network and customer service — an effort that has also led to an expansion of BSO’s [Global Network Operations Centre (GNOC) support](https://www.bsonetwork.com/global-noc/) and a recent partnership with [Accedian](https://www.bsonetwork.com/bso-drives-network-performance-management-accedian/) to enhance network monitoring capabilities and improve client services. All BSO customers will be migrating to BSO Service Desk next month to prepare for a complete changeover in December. Communications are going out before, during and after this date to ensure a smooth transition. “Some telecoms companies are fine with putting less emphasis on client support and their customers have come to expect it as the norm. But BSO is different – we believe our customers deserve better,” says [Emmanuel Pellé](https://www.bsonetwork.com/who-we-are/the-bso-team/), Chief Operations Officer at BSO. “In turn, we are always challenging ourselves to find new ways to improve upon our premium customer service experience, which is demonstrated by our investment in quality partners such as JIRA Service Desk.” If you have any questions or concerns about this migration, contact BSO at [hello@bsonetwork.com](mailto:hello@bsonetwork.com), +44 207 2224 555 or through [this online portal](https://www.bsonetwork.com/contact/). The company is confident that you will enjoy the fast, simple and efficient BSO Service Desk! 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