--- title: Alteva Enhances Industry Leading Wholesale Support Services description: Alteva Enhances Industry Leading Wholesale Support Services --- - [Contact JSA](https://www.jsa.net/contact/) - [Tech & Telecom News Now](https://www.jsa.net/blog/) [Twitter](https://twitter.com/telecompr) [YouTube](https://www.youtube.com/user/JaymieScottoTV) [Linkedin](https://www.linkedin.com/company/jaymie-scotto-%26-associates) [Facebook](https://www.facebook.com/JaymieScottoandAssociates) [![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-120h.png) ![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-60h.png) ![JSA – Jaymie Scotto & Associates Logo](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-60h.png)](https://www.jsa.net/) - [Company](https://www.jsa.net/#) - [Our Core Values](https://www.jsa.net/core-values/) - [Our Team](https://www.jsa.net/team/) - [Our Clients](https://www.jsa.net/clients/) - 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[Digital Marketing](https://www.jsa.net/digital-marketing/) - [Consultation](https://www.jsa.net/pr-marketing-consultation/) - [Website & Design](https://www.jsa.net/website-design-development/) - [Video & WebCasts](https://www.jsa.net/video-marketing-webcasts/) - [Event Planning](https://www.jsa.net/event-planning/) - [Portfolio](https://www.jsa.net/portfolio/) - [Pricing](https://www.jsa.net/pricing/) - [Regions](https://www.jsa.net/#) - [United States](https://www.jsa.net/united-states/) - [Canada](https://www.jsa.net/canada/) - [Europe](https://www.jsa.net/europe/) - [Flexibility](https://www.jsa.net/#) - [Small Company Offerings](https://www.jsa.net/small-company/) - [Medium Company Packages](https://www.jsa.net/medium-company/) - [Large Company Partnerships](https://www.jsa.net/large-company/) - [Channels](https://www.jsa.net/#) - [Telecom Exchange (TEX)](https://www.jsa.net/tex/) - [CEO Exchange](https://www.jsa.net/ceo-exchange/) - [JSA TV](https://www.jsa.net/jsa-tv/) - [JSA Radio](https://www.jsa.net/jsa-radio/) - [Virtual CEO Roundtables](https://www.jsa.net/virtual-roundtables/) - [Women’s Speaking Initiative](https://www.jsa.net/womens-speaking-initiative/) - [Industry Events](https://www.jsa.net/industry-events) - [Blog](https://www.jsa.net/blog/) # Alteva Enhances Industry Leading Wholesale Support Services Alteva (previously referred to as WVT Communications Group) (NYSE MKT: ALTV), the parent company of leading cloud communications pioneers, announced[![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png "Alteva_Logo_011113")](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) today that it is expanding its wholesale hosted Unified Communications offering to include optional Tier 1 & Tier 2 customer support to companies that resell Alteva’s industry leading communications service platform.  The expansion provides Alteva’s Wholesalers with a more comprehensive package of services, enabling them to continue providing best-in-class service to their growing customer base. Alteva’s turn-key customer support solution is designed to provide seamless customer and technical support, 24 hours a day, 7 days a week to our wholesale partners. Key benefits include: - 24 x 7 x 365 live support from highly trained technical support engineers based in the United States - Real-time, web-based reporting and business intelligence via a custom-built interactive dashboard - Scalability, flexibility and business continuity, allowing businesses to continuously customize their support strategies - Enhanced customer experience to reduce customer churn “Alteva believes in the value of a great customer experience, and we are excited to move this philosophy forward by offering a premier customer support option to our wholesale cloud resellers,” comments William Birnie, Chief Marketing Officer at Alteva. “First-rate customer support is top priority at Alteva. Helping our wholesale customers exceed expectations by providing the most innovative client-focused solutions available, remains our mission.” For more information about Alteva, visit http://www.alteva.com. You can also follow Alteva  on Twitter @AltevaInc or call [1-877-258-3821](tel:1-877-258-3821). [customer service solutions](https://blog.jsa.net/blog/tag/customer-service-solutions), [customer support](https://blog.jsa.net/blog/tag/customer-support), [Broadband](https://blog.jsa.net/blog/tag/broadband), [Alteva](https://blog.jsa.net/blog/tag/alteva), [Bill Birnie](https://blog.jsa.net/blog/tag/bill-birnie), [technical support](https://blog.jsa.net/blog/tag/technical-support), [voice](https://blog.jsa.net/blog/tag/voice-2), [Telecom](https://blog.jsa.net/blog/tag/telecom), [Telecommunications](https://blog.jsa.net/blog/tag/telecommunications), [unified communications](https://blog.jsa.net/blog/tag/unified-communications), [VoIP](https://blog.jsa.net/blog/tag/voip), [VoIP service](https://blog.jsa.net/blog/tag/voip-service-2), [VoIP service providers](https://blog.jsa.net/blog/tag/voip-service-providers-2), [wholesale](https://blog.jsa.net/blog/tag/wholesale), [Wholesale Telecom](https://blog.jsa.net/blog/tag/wholesale-telecom), [William Birnie](https://blog.jsa.net/blog/tag/william-birnie) #### Share This Article [mailto:?body=https://blog.jsa.net/blog/alteva-enhances-industry-leading-wholesale-support-services/12352](mailto:?body=https://blog.jsa.net/blog/alteva-enhances-industry-leading-wholesale-support-services/12352) TEX Dallas 2019 is taking place on March 13, 2019 at the Aloft Dallas Downtown. [Register Now](https://thetelecomexchange.com/register/dallas/) TEX NYC 2019 is taking place on May 14-15, 2019 at the W Hoboken Hotel. [Register Here](https://thetelecomexchange.com/register/nyc/) TEX Toronto 2019 is taking place on October 3, 2019 at Second Floor Events. [Register Now](https://thetelecomexchange.com/register/toronto/) TEX LA 2019 is taking place on November 11-12, 2019 at the Kimpton Hotel Palomar Los Angeles. [Register Here](https://thetelecomexchange.com/register/la/) Branding opportunities are available for any size marketing budget. Become a Sponsor Online Portal for Decision Makers to Smartly Network with Other Network Infrastructure Executives. [TEX Portal](https://thetelecomexchange.com/tex-portal/) ![jaymie scotto associates](https://blog.jsa.net/hubfs/JSA_March2019%20Theme/images/jsa-logo-2015.png) Jaymie Scotto & Associates (JSA) is the preeminent agency for Tech and Telecom PR, Marketing and Event Planning. P.O Box 20 Middlebrook, VA 24459 Email: sales@jsa.net Phone: +1.866.695.3629 ### LATEST TELECOM NEWS ### Recent Tweets - As the [#telecom](https://twitter.com/hashtag/telecom?src=hash) industry's expert in all things [#PR](https://twitter.com/hashtag/PR?src=hash) and [#marketing](https://twitter.com/hashtag/marketing?src=hash), earlier this year we created an eBook with our… [twitter.com/i/web/status/1…](https://twitter.com/i/web/status/1173694994097561600) [1 day ago](https://twitter.com/telecompr/statuses/1173694994097561600) - We are just under 2 months out from [#TEX2019](https://twitter.com/hashtag/TEX2019?src=hash) LA! Mark your calendars for November 11-12 and secure your seat now:… [twitter.com/i/web/status/1…](https://twitter.com/i/web/status/1172555329130942464) [4 days ago](https://twitter.com/telecompr/statuses/1172555329130942464) - JSA would like to take a moment to remember the bravery of the first responders in NYC, and mourn the lives lost 18… [twitter.com/i/web/status/1…](https://twitter.com/i/web/status/1171859944955666434) [6 days ago](https://twitter.com/telecompr/statuses/1171859944955666434) © Copyright 2019 Jaymie Scotto & Associates. | [Data Protection Policy](https://www.jsa.net/data-protection-policy/) [Twitter](https://twitter.com/telecompr) [YouTube](https://www.youtube.com/user/JaymieScottoTV) [Linkedin](https://www.linkedin.com/company/jaymie-scotto-%26-associates) [Facebook](https://www.facebook.com/JaymieScottoandAssociates)